TERMS OF SERVICE

All services provided are under our basic terms of service. We reserve the right to alter or modify these terms at any time in which you will be given the revised Agreement and your continued use of our service implies agreement with these terms. Maritime BCS agrees to provide cleaning services to you as per your request. The charges for our service are for the agreed dollar amount. By using our service, you agree to the terms of this agreement and agree to pay the total due to us. All agreements are contingent upon strikes, accidents or delays beyond our control. Any changes to rate and/or time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time. A 50% deposit is required for all new customers.

 QUALITY OF SERVICE

For your convenience, and quality control, we will leave you with a checklist indicating the various services we have provided each time we cleaned and/or detailed your boat.  If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds or discounts are not offered as we will try to correct any mistakes or missed services. Requests received by our office after that period will be incorporated into your next boat cleaning.

 

ACCIDENTS/DAMAGE

 Because of the nature of our business, we are required to touch, step on, kneel on, or lean against virtually everything on and in your boat. We are as careful as possible; however, if something does get damaged while detailing your boat, we will call you at once and leave a note advising you of the incident. The office will also follow-up with a phone call or email to determine the best course of action. We are NOT responsible for old, rotted, rusty, broken (or on the verge of broken), loose decking, waterlogged decking ribs, corrosion build-up, loose or hanging wires, fishing equipment (old or new), bent transom, bent or broken props, anything engine related (including the engine compartment), cracked or broken or scratched windshields or hull or deck, or any other items of this nature. Boats age with time, use and weather. Maritime BCS is not responsible for the normal aging of your boat, or the replacement of any part due to aging. For example: If we step into your boat and fall through the deck, we are not at fault. If we are cleaning your rub rail and it comes off, we are not at fault. We cannot list all possible scenarios for things that may go wrong, so to put it in simple terms, we are not responsible for anything already weak or broken. The detailing team is also not responsible for mooring, dock lines, or the security of your boat to the dock or to the boat trailer. 

PREPARING FOR YOUR DETAILING

Prior to arrival, please remove all items that may delay our detailing service. Storage areas that have a large amount of equipment for instance will not be detailed. We would appreciate if items were picked up off the boat deck and the boat was organized before we arrive. This will maximize efficiency and minimize the time we spend to detail your boat. If you prefer that we remove these items, we will add the additional labour and charge you accordingly. Also, please secure cash, jewelry and other small valuables. If for some reason you do not want a particular area of your boat to be detailed, please just leave a note and secure the hatch to that area of the boat. For safety reasons, we prefer that no one be in the boat while our detailers are present.

 

WHAT WE WON’T DO

If we are specifically requested to clean inside of a storage compartment or boat interior, client agrees to not hold Maritime BCS responsible for damage to any article or component. Maritime BCS is not responsible for damage due to faulty and/or improper installation of any item, nor rusting or corrosion of related equipment. Examples would be: broken or improperly installed wiring, broken or frayed dock lines, etc. All surfaces are assumed sealed and ready to detail without causing harm. If you have other items you prefer, we not clean or handle, please call or email the office and we will arrange to avoid those items. We will not lift any objects over 20 pounds, so please have these items secured where they belong. If we cannot reach it, then it will not be cleaned. We will not pull out any appliances (for example a stove, fridge) due to the possibility of causing floor damage (unless you hold us blameless for any damage), however if you have these appliances moved out Maritime BCS will be happy to clean the area.

​